Corporate directory and personal directory show host not found

[satpallamba]

Hi everyone..

Recently we uploaded bulk phone data with aar routing....after that corporate and personal directory both showing "Host not found"

Before this uploading both directory worked well. Ip phone model is 7841  and cucm is 10.5

This error showing in all ip phone. 

I restarted tftp service and tomcat services. I also reset Factory default setting on many phones but problem not resolved.

Please suggest me how to troubleshoot this issue.

Thanks 

Satpal 

[Jaime Valencia]

Does it work if you try to open the URL in a web browser?

Have you verified there are no expired certificates?

No ITL issues?

[satpallamba]

Thanks jaime & gassar for suggestions.....

Issue resolved, restart trust verification services, i observed 6945 firmware ver 9.2 phone working fine with service url http, but phone 7841 firmware ver 11.0  service url https creating issue on TLS handshake so i restart tvs services, now personal & corporate both directory working fine....

[gaasr gecer]

Is the phone service pointint out to an IP address or name, if name you have to check if the phone is getting an DNS server in the boot proccess.

[satpallamba]

Phone services point out ip address of publisher.......and phone also getting DNS server ip.

Phone URL Parameters
http://10.208.1.10:8080/ccmcip/authenticate.jsp

Secured Phone URL Parameters
https://10.208.1.10:8443/ccmcip/authenticate.jsp

When i trying to open url in browser response " UN-AUTHORIZED''

Ip phone showing things in security++++++++

phone Security mode:- Non secure
Lsc: not installed
CTL file:- not installed
ITL File:- Installed and mentioned key.

I captured this issue on wireshark++++++++

source port no 2445 reset during cucm to phone communication.......

Frame 4125: 66 bytes on wire (528 bits), 66 bytes captured (528 bits)
Ethernet II, Src: Vmware_46:26:a9 (00:0c:29:46:26:a9), Dst: All-HSRP-routers_04 (00:00:0c:07:ac:04)
Internet Protocol Version 4, Src: 10.208.1.10, Dst: 10.205.25.38
Transmission Control Protocol, Src Port: 2445, Dst Port: 50006, Seq: 1, Ack: 1, Len: 0
Source Port: 2445
Destination Port: 50006
[Stream index: 536]
[TCP Segment Len: 0]
Sequence number: 1 (relative sequence number)
Acknowledgment number: 1 (relative ack number)
Header Length: 32 bytes
Flags: 0x014 (RST, ACK)
000. .... .... = Reserved: Not set
...0 .... .... = Nonce: Not set
.... 0... .... = Congestion Window Reduced (CWR): Not set
.... .0.. .... = ECN-Echo: Not set
.... ..0. .... = Urgent: Not set
.... ...1 .... = Acknowledgment: Set
.... .... 0... = Push: Not set
.... .... .1.. = Reset: Set
[Expert Info (Warning/Sequence): Connection reset (RST)]
[Connection reset (RST)]
[Severity level: Warning]
[Group: Sequence]
.... .... ..0. = Syn: Not set
.... .... ...0 = Fin: Not set
[TCP Flags: ·······A·R··]
Window size value: 114
[Calculated window size: 14592]
[Window size scaling factor: 128]
Checksum: 0x678c [unverified]
[Checksum Status: Unverified]
Urgent pointer: 0
Options: (12 bytes), No-Operation (NOP), No-Operation (NOP), Timestamps
No-Operation (NOP)
Type: 1
0... .... = Copy on fragmentation: No
.00. .... = Class: Control (0)
...0 0001 = Number: No-Operation (NOP) (1)
No-Operation (NOP)
Type: 1
0... .... = Copy on fragmentation: No
.00. .... = Class: Control (0)
...0 0001 = Number: No-Operation (NOP) (1)
Timestamps: TSval 3930708106, TSecr 7898333
Kind: Time Stamp Option (8)
Length: 10
Timestamp value: 3930708106
Timestamp echo reply: 7898333