Directories or corporate directories?
As for the status messages, you can find them from:
Settings > Status > Status Messages
I'm suspecting that the issue is with the Trust list:
Try deleting the Trust list from the IP-Phone by going to:
Settings (you will see a lock that is locked), unlock it by pressing **#
Once its unlocked proceed:
Security Connfiguration > Trust List > ITL File
Once reach this section you will see the ITL File(ITL File, CAPF Server,TVS, TFTP Server)
to verify if its the same files from you tftp servers(login to cucm) and issue the below command
show itl
admin:show itl
Length of ITL file: 5438
The ITL File was last modified on Wed Jul 27 10:16:24 EDT 2011
Parse ITL File
----------------
Version: 1.2
HeaderLength: 296 (BYTES)
BYTEPOS TAG LENGTH VALUE
------- --- ------ -----
3 SIGNERID 2 110
4 SIGNERNAME 76 CN=CUCM8-Publisher.bbbburns.lab;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
5 SERIALNUMBER 10 21:00:2D:17:00:00:00:00:00:05
6 CANAME 15 CN=JASBURNS-AD
*Signature omitted for brevity*
The next sections each contain their purpose inside of a special Function parameter. The first function is the System Administrator Security Token. This is the signature of the TFTP public key.
ITL Record #:1
----
BYTEPOS TAG LENGTH VALUE
------- --- ------ -----
1 RECORDLENGTH 2 1972
2 DNSNAME 2
3 SUBJECTNAME 76 CN=CUCM8-Publisher.bbbburns.lab;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4 FUNCTION 2 System Administrator Security Token
5 ISSUERNAME 15 CN=JASBURNS-AD
6 SERIALNUMBER 10 21:00:2D:17:00:00:00:00:00:05
7 PUBLICKEY 140
8 SIGNATURE 256
9 CERTIFICATE 1442 0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
This etoken was used to sign the ITL file.
The next function is CCM+TFTP. This is again the TFTP public key that serves to authenticate and decrypt downloaded TFTP configuration files.
ITL Record #:2
----
BYTEPOS TAG LENGTH VALUE
------- --- ------ -----
1 RECORDLENGTH 2 1972
2 DNSNAME 2
3 SUBJECTNAME 76 CN=CUCM8-Publisher.bbbburns.lab;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4 FUNCTION 2 CCM+TFTP
5 ISSUERNAME 15 CN=JASBURNS-AD
6 SERIALNUMBER 10 21:00:2D:17:00:00:00:00:00:05
7 PUBLICKEY 140
8 SIGNATURE 256
9 CERTIFICATE 1442 0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
The next function is TVS. There is an entry for the public key of each TVS server to which the phone connects. This allows the phone to establish a Secure Sockets Layer (SSL) session to the TVS server.
ITL Record #:3
----
BYTEPOS TAG LENGTH VALUE
------- --- ------ -----
1 RECORDLENGTH 2 743
2 DNSNAME 2
3 SUBJECTNAME 76 CN=CUCM8-Publisher.bbbburns.lab;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4 FUNCTION 2 TVS
5 ISSUERNAME 76 CN=CUCM8-Publisher.bbbburns.lab;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6 SERIALNUMBER 8 2E:3E:1A:7B:DA:A6:4D:84
7 PUBLICKEY 270
8 SIGNATURE 256
11 CERTHASH 20 C7 E1 D9 7A CC B0 2B C2 A8 B2 90 FB
AA FE 66 5B EC 41 42 5D
12 HASH ALGORITHM 1 SHA-1
ITL Record #:4
----
BYTEPOS TAG LENGTH VALUE
------- --- ------ -----
1 RECORDLENGTH 2 455
2 DNSNAME 2
3 SUBJECTNAME 61 CN=CAPF-9c4cba7d;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4 FUNCTION 2 CAPF
5 ISSUERNAME 61 CN=CAPF-9c4cba7d;
OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6 SERIALNUMBER 8 0A:DC:6E:77:42:91:4A:53
7 PUBLICKEY 140
8 SIGNATURE 128
11 CERTHASH 20 C7 3D EA 77 94 5E 06 14 D2 90 B1
A1 43 7B 69 84 1D 2D 85 2E
12 HASH ALGORITHM 1 SHA-1
If they dont match, go back to the below steps and erase the ITL File
Security Configuration > Trust List > ITL File
At this point you will see ITL File, there will be a more button.
press more and click on erase it will says "earsing CTL and ITL Files" and reboot
