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CP 8800 MPCC phones not issuing an expected 487 after canceled invite

IanHamel02465
Level 1
Level 1

Good day,

 

I have a multi-line hunt group provisioned through a MetaSwitch environment.  When incoming call INVITES to this group are canceled (either by the calling party hanging up or answered by another station) the Cisco CP 8851 MPCC phones I currently have deployed running 11.3.2 are inconsistently responding to the SIP CANCEL message with a 487 error message after the 200 OK for the CANCEL.  I have found that when they do not do this, those members are subsequently not offered the next INVITE.  A line within the same hunt group using a different manufacturers phone is consistent with the error response and therefor is always sent the INVITE.

 

Is it possible there is a miss configuration at the phone level or has any one else experienced this?  Any assistance, questions or thoughts would be most appreciated.

 

Thank you,

Ian 

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