We are currently converting all of our nursing station phones in our hospital to CP-8841 and 8851 phones and they use the hold feature between phones regularly. Is there a way to eliminate having to press the "Resume" button when retrieving a held call? They are used to only pressing the flashing line button. We are using Enhanced Line Mode and setting our busy triggers to 1 on all phones.
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They were actually using another brand of phone altogether but we also have CP-7965 phones that don't need the Resume button. If it can't be disabled, that's fine. Just wanted to be sure.