CP7925G Settings Grayed Out

[Zach Campbell]

So, I have a 7925G that even after a factory default (Settings -> Phone Settings -> **2), the options other than the Phone Settings are grayed out. I've have tried even connecting to it through USB on Windows 7 with the drivers to no avail. Wondering if anyone has seen this issue before and would be able to lead me in the right direction.

Attached is a picture of the phone with the settings grayed out.

[Deepak Rawat]

Can you check the Settings Access option under Product Specific Configuration Layout on the phone page. Please make sure that it should be set to Enabled.

Regards

Deepak

[Zach Campbell]

That is unfortunately the issue here. The phone is in a default state with nothing configured. While connecting the phone through USB to Windows 7. The LAN connections pops-up. I set the ip to 192.168.1.101 and try to access https://192.168.1.100, but nothing comes up.

[Mishkin]

Hi Zach,

Did you find a solution? We are facing the same issue here and we didn't find how to solve it as it seems to be stuck.

Thanks in advance.

[Mishkin]

At the end we had to RMA the phone.

Regards.