Hi everyone,
I have integrated CUCM with Genesys Contact Center but genesys are unable to update CLI of transfer calls from CUCM, From Cisco side we send original Calling Party# in Remote-party-id field. Is there any way we can send Calling party of transfer call in invite From header instead of re-invite remote-party-id field
Please also see attached working scenerio and no working scnerio in attached logs from Genesys end.
Working Call Flow:
PSTN==>CUBE==>CUCM==UNITY===>CALL-HANDLERR==>Press 0 ==>CUCM==>Route pattren(7400)==>SIP TRUNK ==>Genesys
Non-Working Call Flow:
PSTN==>CUBE==>CUCM==UNITY===>CALL-HANDLERR==>Press 0 ==>CUCM==>Operator IP Phone==> off hook==>Transfer===>Route pattren(7400) ===>SIP TRUNK ==>Genesys
i have also tried using cube but no luck
Non-Working Call Flow:
PSTN==>CUBE==>CUCM==UNITY===>CALL-HANDLERR==>Press 0 ==>CUCM==>Operator IP Phone==> off hook==>Transfer===>Route pattren ===>SIP TRUNK ==>CUBE===>DIAL-PEER===>Genesys
