CUC Locale

[Leonardo Santana]

Hello,

I installed the CUC Locale Portuguese BR but i not able to change the default system language on System Settings -> System Default Language.

I not upload the license yet this could be the reason?

Thanks

[Luis Gustavo Alvarez Villalobos]

What version of CUC are run running and do you see the new install language available in the drop down?

-Luis

[Chris Deren]

No, you do not need license in order to do this. Did it install correctly, do you see it as available language when you go for example to define user template?

What exact version of CUC are you running and what version Locate did you install?

Chris

[Leonardo Santana]

Ok, yes i install in OS Admin, after that i reboot the server and the locale did not appear.

CUC Version 8.6.2

I download the last version of the locale for CU:

uc-locale-pt_BR-8.6.2.1-25.cop.sgn

[Luis Gustavo Alvarez Villalobos]

Looks like you are hitting this bug:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=cscts63954

Make sure you CUC is on the latest SU, which is 8.6(2a)SU1.

-Luis a.

[Rob Huffman]

Hi Leonardo,

I really think that Luis may be onto something here + 5 "L"

There are different 8.6.2 locales depending on the exact version

of Unity Connection you are running;

Installing Additional Cisco Unity Connection Languages

Revised April 25, 2012

---

Note•All locales other than ENU are released for Connection 8.6(2) Engineering Special 12. Connection 8.6(2) ES 12 locales are supported only with Connection 8.6(2) ES 12.

•All locales other than ENU are released for Connection 8.6(2) SU 1 (ES 25). For more information on the supported engineering-special versions with these locales, please contact Cisco Technical Assistance Center (TAC).

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/release/notes/862cucrn.html#wp1300703

You may want to try this version instead;

Cisco Unity Connection Locale Installer 8.6(2) ES12 - Brazilian Portuguese

uc-locale-pt_BR-8.6.2.1-12.cop.sgn

Cheers!

Rob

"Everything is broken" - Bob Dylan

[Rob Huffman]

Hi Leonardo,

Could be this bug as well;

CSCtt21815 Bug Details	Bug #4 of 56 | < Previous | Next >

CUC 8.6 Locale is not listed in the admin webpage.
Symptom: Locale is not listed in the admin webpage after installation.Conditions: Unity Connection 8.6 after a refresh upgrade, the issue can occur with any non-ENU locale. From the CLI "show cuc locales" lists the locale as installed, but it is not listed in the admin webpage, so the installed locale cannot be configured.Workaround: This workaround requires root access - please contact TAC	Status Fixed              Severity 2 - severe Last Modified In Last month         Product Cisco Unity Connection          Technology 1st Found-In 8.6(1)ES3                       Fixed-In 9.0(0.96000.25) 9.0(0.96000.26) 9.0(0.94) 8.6(2)ES19 8.6(2.21013.1) 9.0(0.96000.267) 9.0(0.96000.310)

Cheers!

Rob

"Everything is broken" - Bob Dylan

[Leonardo Santana]

I made an upgrade from CUC 8.0 to CUC 8.6.2 and after i installed the locale, is not listed!

I will try to remove and install again if not work i will open a case on Cisco TAC.

Thanks!