Hello, I am currently dealing with a situation involving Unity Connections and the transfer of calls from a call handler to hunt pilots. When the call is transferred from the call handler, it only rings the first line group member, regardless of the call distribution algorithm in place. The issue becomes more apparent when the algorithm is set to "Broadcast." Here's the setup:
PSTN Calls → SBC → CUCM CTI RP (x311) → CUC CH (x311) → CUCM Hunt Pilot (x511) - the call only rings the first line group member. The issue also occurs whith internal calls, not just inbound PSTN calls:
Internal DN --> CUC CH(x311) --> CUCM HP (511) Only first LG members rings.
If the call is placed directly from an IP phone to a hunt pilot, the call rings both phones. However, this issue only occurs when Unity Connections is involved.
Internal DN --> HP(x511) Both phones ring as expected.
Does anyone have suggestions on how to troubleshoot? I am planning opening a TAC case but wanted check here first.
Thank you
