05-09-2018 12:15 PM - edited 03-17-2019 12:47 PM
Hi, all,
I am stuck in a call handler in CUC V10.5.
I configure a system call handler, what I want is when someone call it, caller will not hear greeting but call will route directly to ring a extension.
is that achievable?
thanks
05-09-2018 12:32 PM
Hi there
Go to the Call Handler >> Edit >> Transfer Rules > Edit transfer Rule (Standard/Closed/Alternate) >> Transfer Action >> Transfer Calls to Extension.
Hope this helps!
Cheers
Rath!
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05-09-2018 12:39 PM
Hey Rath,
I did set it up as you posted, but it does not work.
when a call come to that handler, what I should select for "after standard greeting action"?
thx
05-09-2018 12:43 PM
Hi there
After Greeting Action >> Select the call handler and do the edit transfer rules as I posted in last chat.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
05-09-2018 12:52 PM
Hi Rath,
after greeting action, I can select P
- call action (hang up, restart greeting, next call routing rule, etc)
-call handler, i.e. I can route it to another call handler.
-Interview handler
-Directory Handler
-conversation
-use mailbox ( attempt transfer, go directly to greetings.)
what I want is to automatic route to an extension in cucm.
then what I would select?
my version is V10.5.2
thank you very much!
05-09-2018 01:32 PM
Hi there
Is this a user with a mailbox, the go ahead and select the User with Mailbox (After Greeting)
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
Edit Standard Greeting >>
05-09-2018 07:11 PM
Is the extension you want to ring tied to a user or system call handler. I believe I have done this before by after greeting access set to that user or call handler.
then under that user or call handler you just has to ensure that the transfer rule is set to that number and not directly to greeting.
05-10-2018 06:16 AM
Thanks everyone!
that extension is not a user in CUC, it is a regular phone extension in cucm.
05-10-2018 09:04 AM
Hi there
It should work like this
or
Hope this helps !!!
Cheers
Rath!
***Please rate helpful posts***
05-10-2018 09:39 AM
thanks everyone!
I figured out only way to make it work is to create an email user which has transfer rule to an cucm extension.
After greeting action in handler is to direct call to that email user.
thx.
05-10-2018 10:21 AM
Great happy to hear you got it working.
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