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CUCM 10.5 - Calls to mobile phones when missed not go to mailbox.

wilsonsant
Frequent Contributor
Frequent Contributor

Hi Guys,

The Customer complained that the specific site is presenting the follow problem: Calls to mobile phones missed not go to mailbox. I verified that the parameters about CallManager and Gateway Voice, and the configuration is the same to the another sites. The carrier tested the circuit and didn´t found the problem, and told that the problem is the environment the Customer. Any have Idea about this?

Thanks,

Wilson

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Does the same happen if you call from a phone outside of your environment??

How long does the mobile needs to ring before going to VM??

How long does you calls currently last??

HTH

java

if this helps, please rate

Hi Jaime,

Thanks a lot for your contact. I will try explain the scenario

Side A                                                                  Side B
IP Phone (Deskphone)                                   Mobile Phone

A call for B, and B not can to answer the call because is in the meeting (for example) and turn off the call. A continues calls B until the call fail (timeout)
in this moment the call not go to voice mail B. 

The Customer have another sites and the problem not occurr.

Thanks,

Wilson

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