CUCM 11.5 Administration - changing Voicemail PIN

[DimitriK]

Hello community, after a workmate left our organization, I have to undertake the VOIP support. where exactly can I change the voicemail PIN for a certain phone (or user?) in CUCM Administration manager? greetings Dimitri

[Brandon Buffin · Accepted solution]

VM PIN is changed in Unity Connection admin (https://<CUC IP Address>/cuadmin/). Go to Users > User > Edit > Change password.

Brandon

[DimitriK]

I fear there is nothing called like that. Please take a look at the screenshot

[Brandon Buffin]

Screenshot is of CUCM. You need to be on CUC (Cisco Unity Connection). Would be a different IP address. In CUCM, go to Advanced Features > Voice Mail > Cisco Voice Mail Port. Look at the IPv4 address to find the address of CUC.

Brandon

[DimitriK]

I think, I finally found it. Thank you for the help! I'll log in now and look for the described menue. Screenshot attached

[Adam Pawlowski]

If PIN sync is enabled , then you can use the PIN in the UCM end user profile . Otherwise in the voicemail server as listed. 

[DimitriK]

Is there a manual how to activate the VM PIN synchronization?

Or can this be done easy by just enabling an option with a mouse click?

[Adam Pawlowski]

In a way it's a mouse click, but it takes a few others to get you there if you don't have those pieces available.



Jaime Valencia actually has published a video on how to set this up from beginning to end



https://www.youtube.com/watch?v=p6m4gPv0ikE



If this is your first time with these systems this may seem a bit daunting, but in reality it is not all that much. You are establishing trust between voicemail and the phone system, creating a credential that can be used to authenticate between, and then clicking the box to enable.



I would do a bit of research on this as there's some comment about credential policies needing to be coordinated and that, but, all and all this isn't a bad mini project.