CUCM 14 OS Password Recovery Procedure

[a.ajiboye]

Hi All,

One of my colleagues installed CUCM 14 using Bootable_UCSInstall_UCOS_14.0.1.10000-20.sha512.iso. However, during the install he forgot the CUCM Administrator Account password for login in to Cisco Unified OS Administration, Disaster Recovery System pages and Command Line Interface (CLI) login.

The following procedure that works on previous CUCM versions didn't work for recovering CUCM 14 Administrator Account password.

1. Login to CUCM OS CLI using the account (username:pwrecovery/password:pwreset)
2. Insert a valid CUCM DVD and press any key
3. Remove the DVD and press any key
4. You will be promoted to select whether to recover the admin password or security password.
5. Go through the instructions to complete the change

Does anyone know a different Administrator Account password recovery procedure for CUCM 14?

Thanks.

[Roger Kallberg]

AFAIK the process is not changed in CM 14. Have you followed the steps outlined in this document verbatim?

 https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213527-changing-cucm-os-admin-and-security-pass.html

[Nithin Eluvathingal]

That process is still valid for CUCM 14. This is from my lab CUCM 14 SU1

[a.ajiboye]

Thanks Roger and Nithin.

I was attempting to change the password via an SSH session hence username:pwrecovery/password:pwreset didn't work but when I tried via WMWare VM console to the CUCM username:pwrecovery/password:pwreset worked.

[Roger Kallberg]

You’re welcome! How come it took a year for you to get back on this?