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Highlighted
Beginner

CUCM 4.1 BAT 5.1

Hello,

We are moving to CUCM version 8.6.  We want to export certian user from CUCM 4.1 through BAT.  The issue we are noticing is when we choose Specific Details for Export options are search results comeback as -1 with no phones.  We have verified that we have phones that match the query.  If any has encountered this issue or have any ideas please let me know.

Troubleshooting steps done so far;

Stopped BAT from program files.

uninstalled and reinstalled BAT on pub.

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Community Legend

CUCM 4.1 BAT 5.1

Hi Ayaz,

It could be this bug;

CSCsd62186 - BAT 5.1.4a cannot export the phones with specific details option

Description

Symptom:
Bat 5.1.4a cannot export phones.
The error is
"Error Number: 13
Error Description:Type mismatch"
Conditions:
BAT 5.1.4a cannot export the phones with "specific details" option selected
Workaround:
If the export is run with  "all details" option selected, the export works fine.
With  specific details, the export was failing if the phones being exported  were not associated to a call pickup group. As a workaround, associate a  call pickup group with atleast one of the phones being exported and  then try export.

Details

First Found in:                          (2)

4.1(3),5.1(4)

Status:

Fixed

Last Modified:

Oct 01,2011

Fixed in:                          (2)

4.2(1)SR1,4.2(1)ES9

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

View solution in original post

3 REPLIES 3
Highlighted
Hall of Fame Community Legend

CUCM 4.1 BAT 5.1

Hi Ayaz,

It could be this bug;

CSCsd62186 - BAT 5.1.4a cannot export the phones with specific details option

Description

Symptom:
Bat 5.1.4a cannot export phones.
The error is
"Error Number: 13
Error Description:Type mismatch"
Conditions:
BAT 5.1.4a cannot export the phones with "specific details" option selected
Workaround:
If the export is run with  "all details" option selected, the export works fine.
With  specific details, the export was failing if the phones being exported  were not associated to a call pickup group. As a workaround, associate a  call pickup group with atleast one of the phones being exported and  then try export.

Details

First Found in:                          (2)

4.1(3),5.1(4)

Status:

Fixed

Last Modified:

Oct 01,2011

Fixed in:                          (2)

4.2(1)SR1,4.2(1)ES9

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

View solution in original post

Highlighted
Beginner

CUCM 4.1 BAT 5.1

Thanks for your help Rob.  The workaround worked, I added one of the exported users to a dummy Call Pickup group and all the users in the query were exported..

Ayaz

Highlighted
Hall of Fame Community Legend

CUCM 4.1 BAT 5.1

Hi ayaz,

You are most welcome my friend

Is that not one of the "strangest" work-arounds you've seen

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen