11-06-2009 11:04 AM - edited 03-15-2019 08:23 PM
Can anyone tell me what reason code 13 means with reagards to a device unregistering? I suspect that it is network related but can only find reason code 12 on cisco.com.
From app logs:
ccm: 403998: Nov 05 05:01:06.808 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered. Device name.:SEPxxxxxxxxxxxx
Device IP address.:xxx.xxx.xxx.xxx
Protocol.:SCCP
Device type. [Optional]:436
Device description [Optional].:phone-xxxx
Reason Code [Optional].:13
Cluster ID:StandAloneCluster
Node ID:xxxxxxxxxx
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11-06-2009 11:10 AM
All the codes are found in the error messages docs
System Error Messages for Cisco Unified Communications Manager 7.1(2)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html
HTH
java
if this helps, please rate
11-06-2009 11:10 AM
All the codes are found in the error messages docs
System Error Messages for Cisco Unified Communications Manager 7.1(2)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html
HTH
java
if this helps, please rate
11-06-2009 11:14 AM
Cool, thanks!
11-06-2009 11:29 AM
Can soemone help me understand why/when I would get a reason 16 DuplicateRegistration?
11-06-2009 01:43 PM
Hi Glenn,
Here is the explanation;
ReasonCode 16: DuplicateRegistration. This means that Cisco Unified CallManager detected that the same device was registered on two nodes at the same time. When this happens, Cisco Unified CallManager sends a restart request to the phone to force the phone to register with only one Cisco Unified CallManager.
I believe this can happen if a phone loses contact with its Primary CUCM and moves to the Secondary CUCM and registers before the de-registration on the Primary has been fully completed. I'm pretty sure this is a fairly rare network related problem.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/5_1_2/512bcmrn_1.pdf
Hope this helps!
Rob
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