CUCM 7 Publisher webpage is not displayed

[Amer Salem]

Hi all,

We have CUCM 7 Publisher and 4 CUCM Subscriber in the cluster.

The issue is that CUCM Publisher webpage is not displayed, and CUCM Subscriber webpage is working well, I have checked the  "tomcat service" found it working fine, also I found that server IP of CUCM Pub is pingable, Knowing that CUCM Pub was working fine earlier.

[Gregory Brunn]

Have you tried restarting the service?

Utils service Cisco Tomcat restart  or something along those lines I believe.

[Amer Salem]

Hi gregbrunn,

Yes I restarted the Tomcat service but still same issue.

[Gregory Brunn]

Check you browser is compatible and then it is probably time to check for bugs and engage TAC. Might need to do a rebuild of the Publisher assuming you have good backups. 

[Amer Salem]

Hi gregbrunn,

 I have restarted the Tomcat service again found CUCM publisher is working fine, Thanks alot for your support.