CUCM 7.x and Unity 8.x

[dalamdiz]

I have inherited a Enterprise level phone system and I am having a hard time understanding it. Here is the issue.

A call comes in to an 800 number which is associated to an extension. The call gets passed to one person, then another, and then back to the first. I have been asked to make a change so that if both are busy, the caller will hear a played message and then the call is to be disconnected. I am at a loss as what to do to accomplish this.

[Rob Huffman · Accepted solution]

Hi Jason,

I may not have explained that properly

Find the Call Handler for 4400, then go to the Greeting

page for whichever greeting you have chosen to use. Let's just

say you are using the "Standard" Greeting. On that page you will

find the "After Greeting Action" we are looking for.

Cheers!

Rob

[dalamdiz]

Rob,

     That worked perfectly! Thank you for "dumbing it down". It is now set to ring user1, then user2, then got to VM where it plays a personal greeting and then hands up.

Thanks,

Jason Hill

[Rob Huffman]

Hi Jason,

You are most welcome my friend Nice work!

Cheers!

Rob