HiI install Unity Express on ISM module and install one of the license. I did a "show license all" and got the following outputcueCMI# show license allLicense Store: Primary License StorageStoreIndex: 0 Feature: VMIVR-VM-MBX V...
Hi all,I have setup a voicemail in CUE and integrated with CCM and it work when using internal phone to dial the Voicemail extension.Now the users request to access the voicemail by external phone such as cell phone. I have tried with the extension a...
I set up MOH with the basic commands form the Cisco Press training books:telephony-servicemoh music-on-hold.au (its in flash)Am I missing something? It does not work when I place a call on hold. Just 2 phones connected on a local switch. They are ru...
Not sure if anybody here can help me.Customer has an old Unity3.1(5). They have purchased a new Unity Connection 8 in HA mode. My task is to export all configuration from old Unity and import to the new UC.My plan is:1. DIRT backup the Unity 3.1(5) -...
UCM: 7.1.3Phone:7965phone load:sccp45.8-3-2SI have a user reporting that when she gets a call from another 7965 user when her phone is idle. The calling party say their phone shows the extension is already in use on the phone. The called party can an...
HiI restore an IP Phone 7911 to factory defaults, but when the process finish, phone dont work, just have a loop, but screen are off.Someone have any idea about that??Thanks a lot
HelloAs written on cisco.com the UC500 8/16 User support 2 remote phones. The other versions 24/32/48 support 4 remote phones.I need to install now a 16 user version with a remote office. there will be 2 phones and 1 ata in the remote office.An other...
Folks,I'm working on a IP Telephony new implementation project. CUCM 8.3 is going to be installed on a Brand new UCS C series server as a Publisher. The existing three MCS 7845 servers are going to be configured as subscribers. I 'm looking for some ...
If I have the same line appearance on two different phones. One phone CFwdAll that line to vm. What is the behavior then if the number is called? thanks
hi,i have a very simple connectivityswitch ---- ip phone --- laptopthis is my switch configurationinterface FastEthernet x/xswitchportswitchport mode accessswitchport voice vlan 2dot1x pae authenticatordot1x port-control autodot1x reauthenticationspa...
Hi All,I'm very new to cisco unity connection. Can someone explain me the exact purpose of creating user without VM box in unity connection? we can go for call handler instead of creating user without VM box right?. There is no options like this in u...
Hello -I am a trainer at an inbound Call Center, and have run into issues with agents taking just to long on calls. After searching online and through our LAN staff internally - I haven't been able to come up with any resolution. From what I have re...
hello - I was attempting to upgrade my 7970 firmware from SCCP70.8-3-1S to load SCCP70.9-1-1-SRS1. After the phone reboots it tries to take the new load but the an "Authentication Failed" shows up on the display and the process stops and the phone g...
