cucm 8.6 and pickup group

[gevangelista]

I've a cisco cucm 8.6.2 and I'm triyng to configure a call pickup group.

I've configured the call pickup group and I've createde a phone button template with the softkey pickupgrp and I0ve accioate it to all ip phonees.

All its ok with the ip communicator and cisco 7940/60 phones, but when I'm configure the callpickp gruop under the 6945 phone the cucm return  this error message:

update failed. This device has restricted value on maximum call, input value is not valid

the device is oconfigured with  maximum numerb of calls 4

and  busy trigger  1

can you have any suggestions?

thamks

giancarlo

[yahsiel2004]

Change the busy trigger to 2

[Chris Deren]

If you are unable to change it as it is hard coded on the phone, you will need to upgrade the phone firmware to later release.

Chris