10-21-2014 09:05 AM - edited 03-17-2019 12:37 AM
Hello,
I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call.
At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer.
The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.
I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number.
It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group).
Does anyone else have any suggestions on how to accomplish this?
Solved! Go to Solution.
10-21-2014 09:09 AM
That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR
10-21-2014 09:09 AM
That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR
06-22-2015 11:12 AM
That for the information, your right you need to setup " Remote Destinations "
*SNR = Single Number Reach = Remote Destinations
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