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CUCM 8.6 - Call pick up not working

Ayaz Khan
Level 1
Level 1

Hello,

We have a call pick up group when a user attempts to pick up the call "temporary failure" is displayed on the phone.  Phone model is 8945.  This is reproducable everytime.

Any ideas to troubleshoot this would be appreciated.

Thanks,

Ayaz

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Are the pickup groups in correct partition?

Are the groups assigned to the DNs?

Chris

View solution in original post

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Are the pickup groups in correct partition?

Are the groups assigned to the DNs?

Chris

The PT were not in the CSS assinged to the DN.

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