CUCM 8.6 IP Communicator license unit report cleaning

[deepfree1]

Hello guys,

Need your assist please. I am new administrator at company. Now my CUCM 8.6 has license units limit.

It uses to much IP Communicator installed at desktops of users. Over 300 users. Each of them uses 3 units of license. I am cleaning it by deleting users that are out. But no changes at license report.

Same value. My question is how can i delete IP communicator properly to empty some licenses at my CUCM ? For example if i am deleting IP Phones not Communicators its OK i see licenses that v been added at license report. With IP Communicator its not working :(

Thanks in advance

[Rajan]

Hi,

Can you confirm whether you have removed the enduser association of IP Communicator as well in the enduser configuration page. Another thing is you can reduce the license consumption of CIPC if you are associating a hard phone with a CIPC. See adjunct license section in the below link:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fslicense.html

HTH
Rajan
Pls rate all helpful posts

[deepfree1]

Hi

Yep i v deleted it from end user. Checked again and didnt find ext number. License level is still same.

And hard phones are not associated with CIPC. Opened at CUCM and installed at PC of end users.

[Georgios Fotiadis]

Try to add a temporary CIPC device and then delete it again. Check the License Unit Report at both times.

If it does not change at all, you may have to restart the "Cisco License Manager" service.

[Aman Soi]

Hi,

You can try as suggested by Fotiadis.I can see bug related to same even through Call Manager version is old.

CSCsd81053

License count error with invalid CIPC insert

CSCsd81053

Description

Symptom:
License count reduced by 3 when inserted an invalid IP communicator which does not appear in the phone list

Condition:
Trying inserting a Cisco IP communicator softphone in the CCM, if the name that you choose is considered as incorect by the CCM, the phone, obviously does not appears in the phones list BUT still consume 3 license unit.

Workaround:
reboot the CCM and the count of license is then right back
A easier woraround exists - restart license manager

[deepfree1]

How can i restart Cisco license manager ? And can i do it during the day while users are talking and uses CUCM ? Thanks

[Georgios Fotiadis]

Restarting will not affect CUCM operation at all, so you can do it anytime.

You go at: Navigation->Cisco Unified Serviceability->Tools->Network Services

[Aman Soi]

Hi,

restart of License manager service is not going to impact working IP phones. I was trying to find DOC but could not find.

regds,

aman

[deepfree1]

Well i dont have option like you gave in my CUCM 8.6.2. Only got this:

[Georgios Fotiadis]

Look for the drop-down box at the upper-right corner.

[Aman Soi]

hi ,

you can also try from CLI

utils service restart Cisco License Manager

regds,

aman