CUCM 8.6 license problem

[reni.popara]

When I upload license to CUCM i get:

cucm      Error: Internal error (check the log file for detail)

CUCM version 8.6

anyone had similar experience?

Thanks!

R

[Rob Huffman]

Hi Reni,

It could be this bug;

CSCtj31708 - Unable to upload licenses with  Internet Explorer 6.0/7.0/8.0

Description

Symptom: Licenses can't get uploaded when Internet Explorer 6.0/7.0/8.0 is used.

Conditions: Fresh Install of 8.5.1.10000-1.

Workaround: use Firefox 3.6.3 to upload the licenses.

(0)

Details

1st Found-in:                          (3)

8.5(1), 8.5(1.10000.1), 8.0(3.21900.8)

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Status:

Fixed

Last Modified:

Sep 25,2011

Known Affected Versions:

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Fixed-in:                          (12)

8.6(1.10001.1), 8.6(1.10000.43), 8.6(1.10000.1)

8.5(1.98000.3), 8.5(1.98000.2), 8.5(1.10000.5)

8.5(1.10000.26), 8.5(1.10000.2), 8.0(3.22027.1)

8.0(2.40007.3), 7.1(5.34055.1), 7.1(2.30010.2)

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Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (40)

Cheers!

Rob

[reni.popara]

Hi Rob,

Thanks for replay, but I receive this error even with firefox 3.6.3 and 6.x or with internet explorer 9.

another hint?

Thanks!

R

[Joseph Martini]

I've seen that when the license files contains special characters.  Try and open the license file with a text editor (such as notepad++ or text wrangler) and if you see non-readable text, that's the problem.  I've seen the license get special end of line characters added to it through being saved from certain email clients and/or operating systems.

[balitewiczp]

Anyone get passed this?  I have CUCM7.1.5, and have tried Chrome, Firefox, and IE 9.  I get stuck on the "validation in progress for the file"   and pressing the "continue" button doesnt really seem to do anything.

[Joseph Martini]

The next step would be to collect the Cisco CallManager Admin logs and Cisco License Manager logs when you try and upload the file.  You likely will find an exeption or some errors in there when trying to upload the file.  Most of the time it is how the license file is saved/copied between different email clients, operating systems, etc that causes it become corrupt.