Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello. we have 4k Rogger deployment, UCCE 12.6, with Finesse being on ES03. We are using SSO globally, with Cisco IdS and our IdP is Ping Federate. We periodically do Disaster Recovery tests where Side A is completely isolated from Side B. This ...
Does someone know what SQL table is modified when an UCCE agent transfers a call using the finesse client, as well as where the call was transferred to? I can see the call in TCD, and I see the call disposition of "transfer" , but I do not see where...
Hello. I will be migrating cuc 8.6.2 to 10.5, two separate servers. Same exchange backend, the 8.6.2 is currently ad integrated. I plan on utilizing cobras briefcase mode to copy users to the new server, and will be doing this site by site, as the...
we get this issue all the time, also happens with CVP servers. we are using ucce 12.6.1. even if we mark sms agent host to disabled, the service restarts itself.
Hello. Live Data is a streaming service that gets installed automaticallywhen you configure it on the Live Data Servers. I used the doc below whenI had to do it.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enter...
For what its worth. I am running UCCE 12.6 and Jabber 14. we have gone to the ucce agents only get Jabber to use with Finesse, and are not set up for MS Teams Calling.
The phones are supported asper this doc. Maybe there is something in hereto address your issue.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html#SIP_Phones