Does someone know what SQL table is modified when an UCCE agent transfers a call using the finesse client, as well as where the call was transferred to?  I can see the call in TCD, and I see the call disposition of "transfer" , but I do not see where it was transferred to.  I am ultimately interested in creating a cuic report showing this   thanks ... View more

I have cups8.x / CUCM8.6, migrating to imp/cucm10.  Both presence servers are in the same domain.  What do I need to read up on if I want to provide presence info between the two enviornments?  Both enviornments will be up for some time while sites are individually migrated over. ... View more

Is there a tool like translator x that would allow me to look at trace files from unity connection? ... View more

I have an analog line used with an fxo card.   the analog line came with a local number on it.   How do I config the voice port or dial peer on the router such that when using outbound calling , the recepient sees the originating number and not the analog number?   ie   IP phone 312-XXX-XXX , analog line is 847-XXX-XXXX.   When I push a call out the line from my IP Phone, the recipient sees the call coming from 847, rather than my 312 number.   thanks ... View more

Looking for a good doc to understand the construction of sip profiles, and what the @ sign refers to. thanks ... View more

When forwarding a phone over a Cube to the pSTN, I get a 604 error.   If I call the "forwarded to:" number directly, life is good.  Is there  something under voice service voip that I am missing? ... View more

I need to add two 7962 sccp phones to an existing CME.  after i create the ephone, and ephone-dn,  i have gone into telephony-service and entered the create-cnf files, but the phones still show as unregistered.  Am I missing something?   ephone-dn  81  octo-line  number 581  label 581  description AJAY  call-forward busy 4402599  call-forward noan 4402599 timeout 10 ephone  81  device-security-mode none  mac-address 08CC.68E8.E3D4  ephone-template 1  type 7962  button  1:82 ... View more

Hello.  Im looking for info on what the ERL  and Jitter counters mean and how to relate them to any potential call quality problems.  I found the following, but not sure what it should be   ERL Echo return loss (in dB). ERL/Reflctr Time difference, in ms, between the original signal and the loudest echo (peak reflector) as detected by the echo canceller. Jitter Current values of the delay and the jitter of the packets around that delay. ... View more