Hello.  we have 4k Rogger deployment, UCCE 12.6, with Finesse being on ES03.  We are using SSO globally, with Cisco IdS and our IdP is Ping Federate.  We periodically do Disaster Recovery tests where Side A is completely isolated from Side B.   This ...

Does someone know what SQL table is modified when an UCCE agent transfers a call using the finesse client, as well as where the call was transferred to?  I can see the call in TCD, and I see the call disposition of "transfer" , but I do not see where...

When changing the application dial rules in cucm, do I need to restart the tftp server , or are the changes updated immediately? thanks

Hello.  I will be migrating cuc 8.6.2 to 10.5, two separate servers.  Same exchange backend, the 8.6.2 is currently ad integrated.  I plan on utilizing cobras briefcase mode to copy users to the new server, and will be doing this site by site, as the...