CUCM 8.6 - MOH Server - Status 'Unknown'

[Kirill Klimakhin]

Good evening,

I am running CUCM 8.6 and was uploading a WAV MOH file when the window froze, I attempted to try again but was only getting a blank screen.

I checked the MOH server and the registration status was showing as 'Unknown'

I restarted the IP Streaming service and still nothing.

I rebooted both Publisher and Subscriber and the MOH server is still showing as 'Unknown'

Any suggestions? I am at a loss here...

[thisisshanky]

is this on a physical server or VM ?

after the reboot whats the status of the IP Streaming media voice service..

[ngrajal]

Its running on VM

[a.bouchard]

Defect CSCtr11072 addresses the MOH upload problem.

UCSInstall_UCOS_8.6.1.21002-1.sgn.iso corrected the MOH upload problem.

[Kirill Klimakhin]

This has now been identified as a bug in 8.6.1 by Cisco TAC. Do not upload custom MOH files or you may face a similar situation with your MOH service.

Currently there is no fix to restore the MOH service or any way to upload custom MOH.

[philippe.cousineau]

there is another bug id : CSCud05830

In fact, this bug id is young and the work around is bad..

Actually, if you open a SR you can ask to have the new IPvoice media streaming module.  This is what I did.

the bug id is not cover by any upgrade now,

My SR was : 623379439  if you want to take it as a reference to ask the TAC for the new IPVMSD