On the trunk you can assigned a Media Resource Group list and in this list is a Media Resource Group that contains certain resources like Conference, MTP, MOH and ANN. ANN=Annunciators. MRGL can be assigned at the trunk level in this case or device pool. My question has a MRGL been assigned to either place and if so does it contain the CUCM
Yes I have assigned it to the SIP trunk, but ANN_2 isn't assigned. I have attached some screenshots.
It's weird because if I set up a Hunt Group to ring the phones directly when calling from outside then the dial tone works but when it goes to a Directory Number which then diverts it to VoiceMail, then hunt group - I get none. Could it be that Unity Cx has something to do with this?
Make sure ANN_1 and ANN_2 is assigend to a MRG. Make sure the MRG is assiged to a MRGL and it needs to be associated to both the SIP trunk coming inbound to the CUCM server as well as the VoicePorts configured for Unity Connection. Generally assigning the MRGL to the device pool that is used for Voicemail will work. This has to be done.
It looks that way. Because if I ring a DDI or Hunt Group that does not go via CUC, I get a tone. If it goes to CUC and then back CUCM, then nothing.
Yes, Brian, I did. The problem was that my annuciater was not registered. Once that was enabled, everything started working!