I have CUCM 11.5 on Cluster A and CUC 8.0.3 on Cluster B.
Cluster-A: CUCM & UCCX 11.x.
Cluster-B: CUCM and CUC 8.x.
I'm having UCCX 11.6 contact center environment. I've inter-cluster trunk UP and running between CUCM cluster-A and CUCM cluster-B. I have dialled from CIPC and ICTG works smoothly.
I'm trying to find a solution, during unavailability of users in CUCM cluster-A, call should go to voicemail i.e. CUC on cluster B.
thanks & regards,
This is from the SRND. It is referring to Sesion management edition but can be used in this case as well.
Why dont you just add the second CUCM cluster to CUC as a new telephony system?
one reason you might not want to do that is that you would have to determine how many licensed ports you want to allocate to each cluster.
using centralization all ports are available to both clusters.
Agreed. You will have to allocate port to each telephony system you configure. In my opinion unless you have a SME solution it is a much cleaner solution.
I prefer centralized but I agree that connections to each is cleaner.... especially if you don't have the experience to support/troubleshoot issues that having multiple clusters creates.