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CUCM-CUE AA not transfer

Hello Everyone.

I have an issue with an integration between CUCM 7.1.5 and a CUE 3.2.

We are using CUE 3.2 for an AA. We have registered CUE to the CUCM without any problem as a CTI Route Point.

Attached; you will find a printscreen about this.

The issue is when I call to the CUE-AA; it accepts the call and I can hear the audio but when I put an extension to make a transfer it doesn't work just drops the call with a tone :S

Could you help me with this???

Thanks in advance.

Regards!!!

Roberto Lopez

1 REPLY 1

This is most likely a DTMF issue..

Where are you originating the call from? Is it from outside going to cucm and then to AA

Or is it from a phone internal to cucm?

Can you describe your scenario please

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