CUCM Hunt Group Queue - CDR

[mike.meyer1]

Hi Guys

Does anyone know if the CDR data on CUCM 9/10 includes average wait time and abandon rate?

Cheers

Mike

[Jonathan Schulenberg]

Not the average but the individual record has it's wait time recorded (totalWaitTimeInQueue). You can export the data and calculate an average over any time period you choose.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_1_1/cdrdef/CUCM_BK_C268EF1B_00_cucm-cdr-admin-guide-91/CUCM_BK_C268EF1B_00_cucm-cdr-admin-guide-91_chapter_0100.html

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[mike.meyer1]

Found this:

wasCallQueued - This field specifies whether the call has been put into a queue or not. A value of 0 means that the call is not put into any queue; 1 means the call has been put into a queue.

totalWaitTimeInQueue - This field specifies how long a caller has been put into a queue. The value is specified in second. The value is 0 if the call is never put into any queue.

So yes we can calculate the average in a report.

Any ideas on how to capture abandon rate?