CUCM Hunt Pilot Queueing - call redirect when no hunt members answer, are logged in, or registered

[qualxarnu]

Hi,

Recently in CUCM 9.1 I've configured a Hunt Pilot number with call queueing and I would like to also use call redirect option when no hunt members answer, are logged in, or registered. Unfortunatelly this option does not work as it should. When all phones, which belongs to the Hunt Group, are logged out from the Hunt Group, then the call is instantly placed into the queue instead of redirection.

Does anyone knows if this might be a bug or maybe something must be set somewhere else to force this option to work properly ? CSS is set by the way and all other options available for call queueing works fine. Only this one option has some issue.

Thanks

Michal

[pdub716]

Is there any fix to this, we are experiencing the same bug.

[imstriker]

I guess we cannot hold our breath on this one and hope for a fix.  This seems to have sat here for years and multiple versions.  We are in the same boat and it is killing my tech support call queues now that we added Jabber in for unplanned telework.  I haven't found any kind of workaround out there, but if anyone has one I would definitely appreciate it.  

[BalajiSivaraj49175]

Hunt Configuration three information

[BalajiSivaraj49175]

Check the algorithm used in routing

[BalajiSivaraj49175]

Hunt list allocation in for pilot number

[BalajiSivaraj49175]

Check for the announcement in hunt held configuration

[BalajiSivaraj49175]

Check for hunt forward option configuration