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Im running UCCX 11.5
I have a Post Call Survey Up and running.
I would like to get the Agent ID that sent the call to the Post Call survey so I can stuff it in a variable and add that information to my report, I can't seem to get the Agent ID only th...
I'm looking for a central way to manage days of week and time day in a xml document for certain scripts.
I have a group that will change out their hours around holidays on a regular basis and I find myself going into multiple scripts and adjusting th...
we are trying to gather the expected wait time for a CSQ directly from the CCX database to announce back to a 3rd party app.
what are the database tables I need to gather to do that ? I have the database schema document but I'm not sure what tables t...
Is there a way to see what user is using the most cpu for CUIC_Reporting in CCX 10.6. I keep getting high CPU alerts for cuic, I would like to see what user is running the report that is triggering the alert. I would assume its a user that is running...
My company needs to the same feature, with the recent requirements to get people working from home due to the Coronavirus we have moved all our agents to Finesse with Jabber.This is creating all sorts of issues with Agents just randomly declining or ...
Hi Paul;
this may be old news to you but CCX 11.5 has a new Post Call ECC feature called PostCallTreatment
I just completed this and it was pretty simple.
To keep it simple without having the build a sql database I created a Post call survey with 3 ...
