CUCM LDAP Integration not syncing new users

[jstemke]

Have CUCM 7.1(3), configured to sync with Microsoft AD (2003)

When we first configued the LDAP sync, CUCM was able to pull in all the existing users in our OU's.

We recently added a new OU with a couple of users,  gave the LDAP user "read-only" rights to the new OU (same as existing OU's), and set up the LDAP sync in CUCM.

We've run the "Full Sync Now" several times, which completes quickly, (we've waited for hours to make sure the process completed, only 90 users) and none of the "new" users are being pulled into CUCM.

We've also added some new users in existing OU's, those also are not being pulled into CUCM.

If we update information for existing users in AD, the information gets updated in CUCM, so the sync is working for existing users, but no new users are being imported.

I've stopped and started the DirSync process, that didn't help.

Any one have further suggestions?

Thanks

John

[Roger Kallberg]

FYI first name is not a required field, but last name is.

[Maren Mahoney]

If you look at an End User account in CUCM you will note that the two required fields are User ID and Last Name. As you know, CUCM will not let you create/save anything if required fields are missing. This is why LDAP accounts that do not have a last name configured cannot sync to CUCM using LDAP integration.

Maren