CUCM - Off-hook Default to 2nd DN

[michahal]

Does anyone know of a way in CUCM to have a 2nd or 3rd line apperance on a phone be the default for when a user goes off-hook?  I have a main line and a personal line on a phone.  Main line is the first one listed and the personal is the second.  When the user goes off-hook and hit's their VM button, it dials into Unity Connection and tries to access the wrong extension.  I realize I change the Prime Number option but then a user would have to select a line.

Thanks,

Mike

[Rob Huffman]

Hi Mike,

This setting would select the line that has any messages waiting

There is a CUCM parameter for "Always use Prime Line for Voicemail" which can be changed from True

to False

CUCM System > Service Parameters > Clusterwide Parameters (Device - Phone) > Always use Prime Line for Voicemail

Or on the phone Device page itself

Always Use Prime Line for Voice  Message

Cheers!

Rob

[michahal]

Thanks, Rob.  What I'm actually looking to do is independent of voicemail.  I would like it so that if a user takes a phone off hook the extension that would be used would be an extension other than the first one.  Example on a 7965:

Button 1 - Extension 101

Button 2 - Extension 102

Button 3 - Extension 103

Button 4 - (nothing)

Button 5 - Speed Dial

Button 6 - Speed Dial

If a user goes off hook to make a call, Extension 103 would be the extension that would be used.

Mike

[Chris Deren]

Mike,

That is not possible with 79XX phones, with 99XX for example you could keep the focus on the 3rd line, the issue though would be that everytime a call is taken on another line the focus shifts so even with these phones it would most likey work for you.  Sorry.

HTH,

Chris