CUCM - Phone Migration using Phone Services

[fmosley823]

Hi All, 

I'm running into an issue trying to migrate a 7962 phone to a 8845 phone using the phone migration feature in cucm.  I have followed the steps listed in the url below.  when we connect the 8845, we get the following message on the phone.  Migration HTTP 404: Page not found.   Any idea what could be the issue?  

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/cucm_b_feature-configuration-guide-cisco1151su8/cucm_b_feature-configuration-guide-for-cisco1251su3_chapter_01000111.html#task_5421246AD6AAC15BAAAEEAE4D18210F3

Thanks

Frank

[Nithin Eluvathingal]

Did the phone got the IP address ? And TFTP address ? 

To go with phone user option, auto registration should be disabled. And 7962 must be  unregistered. 

And I hope you meet the CUCM versions requirement. This feature is available from  CUCM 14,12.Su(3) or 11.5SU(8).

[fmosley823]

Yes.  Phone received an IP and TFTP addresses.  AutoReg is disabled in CUCM as well.  The 7962 is disconnect and unregistered from CUCM. 

Thanks

[fmosley823]

Another note.  The directions says that under the Enterprise Parameters, we should have a phone migration section.  This is where we can select the option to retain the existing phone or not, and the option select the secure profile.  I don't see this parameter under enterprise configuration.   

Under Device > Phone > Find and list phones > there should be the option to choose Migrate (old phone).   I am not also seeing this as well. 

Not sure if this info helps....

Thanks 

[Nithin Eluvathingal · Accepted solution]

I doubt you are on a version which doesn’t support this feature.

This feature is available from  CUCM 14,12.Su(3) or 11.5SU(8).

There is settings under enterprise parameter. The below screenshot is from 12.5SU4

[fmosley823]

That's it.  You're right.  I'm running version 12.5.1.10000-22. 

Thanks for your help.