cucm taps setup information.

[Amit Singh2000]

Hello guys.

I tried but couldn't find a guide on how to setup taps for cucm. Something detailed whats involved etc.

Thanks a lot

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[Jaime Valencia]

That's in the BAT guide.

Working with the Tool for Auto-Registered  Phones Support (TAPS)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/8_6_1/t18taps.html

HTH

java

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[Amit Singh2000]

HI

    Thanks alot for your reply...I have seen think link.. This link is not very helpful. also it talks about CRS server..and some sort of IVR appliction.

I do not have CRS server in the network.. I have UCCX.. I dont know if they are the same .

i am looking for some sort of step by step guide .. so that i can setup taps and test ...

Thanks ..

[Zaid Salama]

Hi Amit,

CRS is Customer Response Solutions,  UCCX is Unified Contact Center Express, and they are both the same but  for different versions, UCCX is the new name for CRS starting from  version 7.0 (1).

maybe you would like to check the link below, this have UCCX instead of CRS.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/8_0_1/t18taps.pdf

the procedure in the above document is for CUCM 8.0, can be run it on CUCM  7 and 6..

regards,