CUCM UCSS software maintenance extension question

[jimmylim]

I have a Unified CM 8.5 7835-I3 Appliance in stalled 3 years ago, with UCSS-UWL-STD (3-Yr UWL STD UCSS) . This 3-year software maintenance just expired in May 2016. What option do I have to extend the UCSS maintenance for another 2 years? ( I read about SWSS but am not too sure how SWSS matches to UCSS )

Thanks in advance!

Regards,

Jimmy

[Deepak Rawat]

You should be reaching out to your Cisco Accounts Manager for this as they are the best suited people to answer and help with these kind of queries.

Regards

Deepak

[Inderpal Oberoi]

Hi Jimmy,

Cisco announced its End-Of-Life for Essential Operate Service (ESW) and Unified Communications Software Subscription (UCSS) long time back. These two offerings for Cisco Collaboration software and Cisco Prime software were combine into one service called Cisco Software Support Service (SWSS) pronounced “swiss”. SWSS, identified as ECMU, replaced ESW and UCSS. It is now sold as single service.


Previously, ESW was for software updates and sold as a service while UCSS was for software upgrades and sold as a product, two contracts that were sold separately. This was often confusing for both the partner and customers. After Cisco received considerable feedback for improvements, they made the choice to combine ESW and UCSS into SWSS. The new SWSS offering means one less contract for you that will be easier to purchase, manage and renew. Everything that came with ESW and UCSS is included with SWSS. This consists of, but is not limited to, 24x7x365 phone and remote access to the Cisco Technical Assistance Center (TAC), minor updates, hot patches and bug fixes, access to Cisco Online Knowledgebase and application software maintenance for minor and major release

If you currently have an ESW or UCSS contract you will remain covered on your contract until it expires. Your contract will be renewed to ECMU (or equivalent) upon the expiration date of either ESW or UCSS, whichever comes first.

If you currently have both ESW and UCSS and the end dates are misaligned by greater than 30 days, then you may check for discounts or rebates with the partner. This means that if your ESW expires in January 2015 but your UCSS won’t expire until December 2015, you will be renewed to SWSS in January 2015 and receive a discount that is approximate to the residual of your UCSS contract.

Please check the Links below :

http://www.cisco.com/c/dam/en_us/services/portfolio/documents/support-service-qa.pdf

http://www.cisco.com/c/dam/en_us/services/portfolio/documents/support-services-at-glance.pdf

http://www.cisco.com/c/en/us/services/support/software-support-service-swss.html

Regards

Inderpsi

[Sonam]

Hi Jimmy,

can you tell me the full form of ECMU?