CUCM Upgrade 10.5 to CUCM 11.5 failed

[Remon Adel]

Dear All ,
when we upgrade our CUCM 10.5 to CUCM11.5 (standard Upgrade) this error  appeared to us .

Current Version     10.5.2.10000-5
Upgrade Version     11.5.1.13900-52

09/29/2017 12:35:49 upgrade_install.sh|Removing /common/rpm-archive/11.5.1.13900-52|<LVL::Info>
09/29/2017 12:35:50 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:604, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
09/29/2017 12:35:50 upgrade_install.sh|Parse argument status=upgrade.stage.error|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|_set_upgrade_status_attribute: status set to upgrade.stage.error|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 11450).|<LVL::Debug>
09/29/2017 12:35:50 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 11450)|<LVL::Debug>

[acampbell]

Hi Remon,

From the release notes:-

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_release-notes-cucm-imp-1151su3/cucm_b_release-notes-cucm-imp-1151su3_chapter_01.pdf

Looks to me like you are hitting the "Restrictions" table

Upgrade Path Restrictions for Release 11.5(x)

Upgrade and migration paths generally support the Service Updates (SU) within each path; however, there

are some exceptions for specific SU releases. The table below lists the exceptions for upgrades and migrations

to Cisco Unified Communications Manager Release 11.5(x).

Table 5: Restrictions to Supported Upgrade and Migration Paths, Cisco Unified Communications Manager Release 11.5(x)

From To Description

Path is unsupported. For these

releases, upgrade to 11.5(1)SU2

instead.

[Remon Adel]

I already did that and get success (Upgrade to 11.5(1)SU2 ) not SU3,Thanks

[usantra]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_release-notes-cucm-imp-1151su3/cucm_b_release-notes-cucm-imp-1151su3_chapter_01.pdf

Please follow the section: "Upgrade Path Restrictions for Release 11.5(x)".  That would help !