CUCM7 MOH- Unable to load .wav file on server

[Anil Sharma]

Hello Guys,

I am new into IP Telephony world, I need to get some information regarding uploading a .wav file on CUCM7 which will be used for unicast MOH.

How can I proceed with this??

What I tried doing is :

1) log in into Publisher.

2) Click on Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file.

But this gave me below error:

Error: [1034] Upload Failed. Please upload a  valid Audio File.

3) I tried the same thing on dedicated MOH servers however got the same error.

I have two dedicated servers for MOH, publisher is not being used for MOH. Do I still need to upload the .wav file on publisher.

Please advice.

Thanks.

[Payal Bhaduri]

Can you please check the format of the wav file?

*The recommended format for audio source files includes the following specifications:

*16-bit PCM wav file
*Stereo or mono
*Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

Most standard wav files serve as valid input audio source files, including the
following file types:

*16-bit PCM (stereo/mono)

*8-bit CCITT a-law or mu-law (stereo/mono)

[Anil Sharma]

Thanks for your swift response:

Below is what I could find.

BitRate                   64kbps
Audio sample size   8bit
Channels                1 (mono)
Audio sample rate    8kHz
Audio Format           CCIT A-Law

[Payal Bhaduri]

Can you please change the bit rate to 128 Kbps and check?

[Payal Bhaduri]

Can you please send me the .wav file?

[Payal Bhaduri]

The files need to be uploaded on the MOH servers that are being used using:

Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file

If there are no MOH servers in the publisher, the file need not be loaded on the publisher.

[Anil Sharma]

As I understand I need to upload the file on both the dedicated MOH servers and not on the publisher (in my case) ??

I am trying to do the same

ie: Click Media Rescources >> MOH audio file Management >> Upload file >> Browse >> select the file

But getting the same error

[Payal Bhaduri]

Was this error after you changed the format of the wave file and made the bit rate 128kbps?

[Anil Sharma]

please check the file

[Payal Bhaduri]

Can you please restart the cisco ipvms and the upload the file

[Anil Sharma]

Actually I can't do it now.

Is there any issue with the file format ???

Do I have to restart the ipvms service everytime I upload the file on the server else I'll get error ??

[Payal Bhaduri]

I was able to upload your file to my call manager. You do not need to resart the ipvms everytime before you have to upload a file. But since it is happening at my end and the upload is not happening at your end, the ipvms service restart may help in this case.

[Anil Sharma]

I'm actually concerned about the way I'm doing it , Did you follow the same procedure as mentioned above to upload the file??

Nothing else ???

[Payal Bhaduri · Accepted solution]

The procedure you are using is correct.

i followed the exact same procedure.

[Anil Sharma]

Thanks for your help; I will try the same after restarting the service later on...