CUE 7.0 + CUCM 8.6 CTI route point not registered

[sarwarm123]

In our organization we recently migrated one site to another cluster. Everything is working fine apart from the CUE is not working correctly

CUCM 8.6

CUE 7.0

CUE can negotiate with weblogin and jtapi fine and also all CTI ports are registered but some reason CTI ROUTE POINT is not registered. I have done following things but no luck.

Please help me where I am wrong

Restarted CTI Mangaer

Restarted CUE couple of times

Associate and deassociated jatapi account

But no luck                  

[johchen · Accepted solution]

1.check the jtapi user associate with cti route point
2.make sure the cti route point DN number same as you configured in CUE


Sent from Cisco Technical Support Android App

[sarwarm123]

Hi johchen,

Thanks for your reply,

1.check the jtapi user associate with cti route point

          Yes I can confirm jtapi user associated with cit route point

2.make sure the cti route point DN number same as you configured in CUE

        Sorry I am not sure what do you mean. For example if cti route point DN number is 88888 how we can configure in CUE. Do you mean as a user? 

If you dont mind can you please explain this point?

[Gergely Szabo · Accepted solution]

Hi,

check the Voice mail > Call handling: Voice mail phone number.

By the way, did you check whether this combination is supported at all - I mean CUCM 8.6 and CUE 7

G.

[sarwarm123]

I was missing to update voice mail phone number. Thanks guys of your great help