CUE 8.5 with CUCM 8.5

[Eike Scholz-Janotte]

Hello,

we have an issue with our CUE.

Internal calls to the CUE and leaving a voicemail for someone from a internal deskphone works fine. Only external calls will be terminated with a fast busy tone. I couldn’t find much information about CUE interacting with CUCM.

As I remember what I learned the CUE needs a SIP trunk to CUCM. At the moment there is no SIP trunk for CUE configured. But in that case was wondering that internal calls work fine. Any idea what I can check or what I can debug on the CUE?

thanks

Eike

[Ayodeji Okanlawon]

Hi,

What tyoe of gateway are you using..is can you send a

debug voip ccapi inout Please send the calling and called number..

Can you also send a sh run of your gateway?

What codec do you have on your inbound dial-peer to the gateway and your outbound dial-peer from the gateway to cucm

[Eike Scholz-Janotte]

Hi,

it is 2821 mgcp gateway.

there is no problem for normal incoming calls. Phone rings and after the NOAN duration it just gives a fast busy. So I guess it is something in call manager and not on the gateway.

I should maybe mention that it was working before, with CUE 3 or 4 (can't remember) and CUCM 7.1

Codec we use is G711

Eike

[Ayodeji Okanlawon]

can you do a test call and send cucm traces..ensure trace is set to detail