CUE AA script welcome prompt

[Abhijit.Das]

Guys,

IS there a specific requirement that the prompts recorded in CUE 2.2 Auto-Attendant script have to be in the format - " G.711 u-law, 8 kHz, 8 bit, Mono" ? If so, is there any specific recording software which can create this sort of .wav file? I don't think the standard Windows XP recording software will help in any way.

[paolo bevilacqua]

You can record directly with the CUE. Look in the manual how to do that calling the administration number.

Hope this helps, please rate post if it does!

[Abhijit.Das]

Paolo,

Thanks for the reply. If possible, could you please send me the link?

Have a nice day.

Regards,

Abhijit.

[paolo bevilacqua · Accepted solution]

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html

[Abhijit.Das]

Thanks Paolo, I got it - it's the Administration via Telephone Call-in number that allows us to record new prompts.

I need your help regarding one more thing -

I have configured a 7960 with a 7914 expansion module. But even after restarting everything the buttons on the expansion module are red. Does it mean that the expansion module is faulty?

Regards,

Abhijit Das.

[paolo bevilacqua · Accepted solution]

No. Under ephone, configure type 7960 addon 1 7914, under telephony-service load 7914 , copy said firmware file in flash and make it avaialable with "tftp-server ...".

Thanks for the nice rating and good luck!

[Abhijit.Das]

Thanks a lot Paolo, I got it working! Have a nice weekend.

Regards,

Abhijit.