11-24-2009 12:10 PM - edited 03-15-2019 08:35 PM
So we have a client that is looking at using the AIM-CUE in a 3825 SRST router at a remote location. They want to use it for the Auto Attendant feature, basically to direct a main number to an Auto Attendant. That part is fairly easy to understand. They do have Unity Connection at the main site, but would prefer to use the AIM-CUE at the remote site.
The question that came up today is how many simultaneous calls can the AIM-CUE support? The AIM-CUE comes with 6 ports, so can 6 simultaneous inbound calls be handled by the AIM-CUE (assuming no VM setup)? If 6 simultaneous calls is the limit, what happens to the 7th call? Can it be sent to an operator default number?
Thanks for the assistance.
Ron
11-24-2009 12:41 PM
The number of ports is the max # of calls the CUE can handle, whether they're AA, to leave VM, to retrieve VM, etc.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
11-24-2009 01:00 PM
That answers the question about number of inbound calls the Auto Attendant can support.
Now, what would happen to the 7th call if 6 calls are the max supported and they were currently being handled by the AIM-CUE? Would you get a fast busy, some other outcome?
Ron
11-24-2009 01:16 PM
You get busy as no ports are available to take the call
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
04-09-2010 12:16 AM
Hi Expert,
I'm in the same situation with CUE 7.1 network module with max of 24 ports/ session. But actually, it needs support an E1 line (30 concurent calls) :-(.
Is there any way to configure 25th and above call forwarded to an ext no.?
Highly appreciate your support.
Thanks & regards,
Quan.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide