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CUE install on ism-sre-300 fails

Duwaine Winder
Level 1
Level 1

‎11-26-2017 05:53 PM - edited ‎03-17-2019 11:40 AM

Hello,

I am trying to install cue on ism and receiving the below output ending in error.  I have tried this on 2 different ism and 2 different 2901 routers and get the same result, this leads me to believe that I am missing something.  I have been battling with this for 2 days, any help is greatly appreciated.

 

Enter languages:5
Following languages will be installed on the system:
CUE Voicemail US English
Do you want to continue with the selected options?(y/n):y
Router#
Nov 27 01:25:32.759: %SM_INSTALL-6-INST_RESET: ISM0/0 is reset for software installation.
Nov 27 01:26:18.167: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request
Nov 27 01:26:18.171: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request
Error message(code:0) Bootloader tftp error received on ISM0/0

Nov 27 01:27:19.379: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Error Msg Req
Nov 27 01:27:19.379: %SM_INSTALL-6-RBIP_ERROR: Error message(code:0) Bootloader tftp error received on ISM0/0
 Abort successful on ISM0/0

Nov 27 01:28:26.179: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request
Nov 27 01:28:26.179: %SM_INSTALL-6-INST_ABORT: ISM0/0 SW installation aborted, reason:Bootloader tftp error

 

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Duwaine Winder
Level 1
Level 1

‎11-26-2017 07:52 PM

So I was able to make a little progress. I changed the ip unnumbered from the loopback to interface ip and gave the sm an ip off the subnet, updated the static route to the sm, and install progressed to this point and error'd again >

Enter languages:5
Following languages will be installed on the system:
CUE Voicemail US English
Do you want to continue with the selected options?(y/n):y
Router#
Nov 27 03:22:09.682: %SM_INSTALL-6-INST_RESET: ISM0/0 is reset for software installation.
Nov 27 03:22:55.350: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request
Nov 27 03:22:55.354: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request
Nov 27 03:22:58.070: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request
Nov 27 03:23:20.710: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request
Nov 27 03:23:20.770: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request
Nov 27 03:23:47.702: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_STDY
Nov 27 03:24:00.762: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Localstore Manager Invoked.
Nov 27 03:24:00.942: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Validating package signature ....
Nov 27 03:24:01.186: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Parsing package manifest files ....
Nov 27 03:24:03.786: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Validating package signature ....
Nov 27 03:24:04.326: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Parsing package manifest files ....
Nov 27 03:24:42.906: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Starting payload download.
Nov 27 03:25:04.146: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Successfully processed user input.
Nov 27 03:25:04.178: %SM_INSTALL-6-INST_PROG: ISM0/0 PROGRESSING: Starting payload download.
ISM0/0 is reset due to Error encountered while downloading payload(s) .
Nov 27 03:25:05.786: %SM_INSTALL-6-INST_FAIL: ISM0/0 is reset due to Error encountered while downloading payload(s) .
Nov 27 03:25:05.794: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_ERRQ
Nov 27 03:25:51.350: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

 

 

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