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CUE Module with zero Disk Space

Gabriel Ruiz
Level 1
Level 1

I have an issue with a 2911 Router w/ CUE. When I run the following command:

service-module embbeded-service-engine 0/0 status

I get the following output:

CPU FREQUENCY: 500MHz

Memory Size: 256MB

Disk Size: 0 MB

I try to install the unity express software it downloads the initial install files but the I get a bad magic number error and disk partition error and the install get stuck. We tried this with 2 NME and 1 ISM and same thing. I either have really bad luck or I'm missing something here. TAC wants to RMA the unit everytime I call them but its already the 3rd Module.  Let me know if someone has seen this issue before. Thanks.

4 Replies 4

thisisshanky
Level 11
Level 11

is the CUE data already backed up?  Have you tried taking CUE offline, restore the module to factory defaults ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

Brand new system. Out of the box.

what version is running in the box ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

can you do a sh inventory and tell the exact part...

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
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