CUE not working properly

[Pawan Arora]

Hi,

I am facing issue with my unity express that whenever user tried to dial the voice mail pilot number then it is just ringing. User is not able to hear any of the prompts.I am using CUCM 8.6 with unity express 8.5 on ISM module. Earlier it was working fine, users were able to hear the voice mail and auto attendant. but now it is not working. My CTI route point and CTI ports are showing as registered.

Please help me on this issue.

Regards,

Pawan Arora

[Leonardo Santana]

What is the codec used between the IP Phones and the CTI Ports?

[Pawan Arora]

I am using G711 codec between IP phone and CTI ports.

[allan.thomas]

Hi,

A couple of other aspects to possibly verify that haven't changed:

• Check within your dial-plan to ensure that no other numbers exist that may have been created with the same number as the VM pilot.
  
• Verify that the direct or forwarding rules haven't been changed within CUE inadvertantly which go to the incorrect conversation.
  

Regards

Allan.

[Pawan Arora]

Hi All,

Issue has been resolved after restoring the backup on CUE. now it is working fine.

Thanks for your support.

Regards,

Pawan Arora