CUE on 2911

[cigalahgroup]

Hello,

   I have done the configuration for the cme part and its working great, now I will have to configure the CUE. I have also done the basic configurations and I can also log on to the web interface,

I need to Enable AA feature, I precisely mean when an external call comes the greetings should work and it should ask the extension for 0 for reception, how do do this. I have no knowledge about this I have been searching and reading a lot but cisco doesn't really have step by step procedure for Auto Attendent. Can any one help me step by step procedure for this ?

Thanks

[Mohammed al Baqari]

Hi,

See this link.

https://www.telecomworld101.com/CMECUE.html

When you setup CUE, you assign an extension to AA pilot and operator DTMF
(in this example 0). Finally, configure a SIP dial-peer in CME for AA
access number pointing to CUE.

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[cigalahgroup]

Thanks I have already referred this document it show more about the voice mailboxes. It doesnt show to create pilot number for AA. Still there are lot of things missing in the document. Any more help will be appreciated.

[Nithin Eluvathingal]

Have a look on below Video and Document. You can make use of CUE  default AA script. or You can modify the script using script editor.

https://www.youtube.com/watch?v=MGwJ6ZMTHc8

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/63986-configure-cue-aa.html

[cigalahgroup]

The video talks more about the CUE side but it doesnt really shows any thing on  CME side where we should create the AA pilot number then setting the AA number in the Fxo for incoming calls.

Thanks