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CUE Script Timeout

Rgonnella
Beginner
Beginner

I have a customer that has a custom CUE script that I am trying to edit. Right now the script plays through 3 times and then transfers the caller to the operator. What I am trying to do is change the script so that it only plays through once and then goes to the operator. I am not well versed in working with the CUE Script Editor however I've tried several different things to make this work, none successful. My initial thought was that I needed to change the Timeout portion of the menu to follow the same process as option 0 which transfers to the operator as well. Then I found out that it actually is working like that except that it is playing the script 3 times. I found the maxRetry var set to 3 and changed it to 1 thinking that should fix the issue. That also had no effect on the script function. I did open a case with Cisco but since this is a custom script that isn't supported they told me they couldn't help me. I thought maybe someone here might have some insight or thoughts on this issue. Any suggestions are greatly appreciated as I have about had it with this issue. I will attach the .aef to the post.

Thanks

Rich

1 Accepted Solution

Accepted Solutions

Gabriel Saavedra
Rising star
Rising star

Hi Richard, in the dial by extension step, set the maximun retries to 0.

Take a look a this same question here:

https://supportforums.cisco.com/message/4139631#4139631

HTH

Gabriel

View solution in original post

2 Replies 2

Gabriel Saavedra
Rising star
Rising star

Hi Richard, in the dial by extension step, set the maximun retries to 0.

Take a look a this same question here:

https://supportforums.cisco.com/message/4139631#4139631

HTH

Gabriel