CUE VM/AA ports not active.

[Mohamed Raffiudeen]

Recently installed CME & CUE ver 7.1 and by default IVR ports are active.

I couldn't enable auto attendant. When i checked the options in cue it shows VM/AA ports 0 and IVR ports/session 2.

How to enable AA ports or how to increase IVR sesion to max 6 session?

[paolo bevilacqua]

Have reloaded the module after installing licenses?

Can you include "show license status application" and "show license all". That is done with CUE CLI, not GUI.

[Mohamed Raffiudeen]

Thanks for your reply. Reloaded the module many times but no luck.

Output from CUE FYR...

CUE# sh license status

               License Type Supported

       permanent Non-expiring node locked license

       extension Expiring node locked license

       evaluation Expiring non node locked license

               License Operation Supported

       install   Install license

       clear     Clear license

       annotate   Comment license

       save       Save license

       modify     Modify license priority

       revoke     Revoke license

               Device status

       Device Credential type: IMAGE

       Device Credential Verification: PASS

       Rehost Type: DC_OR_IC

CUE# sh license all

License Store: Primary License Storage

StoreIndex: 0 Feature: VMIVR-IVR-SESS                  Version: 1.0

       License Type: Permanent

       License State: Active, In Use

       License Count: 2 /2

       License Priority: Medium

License Store: Primary License Storage

StoreIndex: 1 Feature: VMIVR-PORT                       Version: 1.0

       License Type: Permanent

       License State: Active, In Use

       License Count: 2 /2

       License Priority: Medium

License Store: Evaluation License Storage

StoreIndex: 0 Feature: VMIVR-VM-MBX                     Version: 1.0

       License Type: Evaluation

       License State: Active, In Use

           Evaluation total period: 8 weeks 4 days

           Evaluation period left: 8 weeks 3 days

           Expiry date: Tue Apr 10 11:19:23 2012

       License Count: 600 /50

       License Priority: Low

License Store: Evaluation License Storage

StoreIndex: 1 Feature: VMIVR-PORT                       Version: 1.0

       License Type: Evaluation

       License State: Inactive

           Evaluation total period: 8 weeks 4 days

           Evaluation period left: 8 weeks 4 days

       License Count: 60 / 0

       License Priority: None

License Store: Evaluation License Storage

StoreIndex: 2 Feature: VMIVR-IVR-SESS                   Version: 1.0

       License Type: Evaluation

       License State: Inactive

           Evaluation total period: 8 weeks 4 days

           Evaluation period left: 8 weeks 4 days

       License Count: 60 / 0

       License Priority: None

License Store: Dynamic Evaluation License Storage

StoreIndex: 0 Feature: TCV-USER                         Version: 1.0

       License Type: Evaluation

       License State: Active, Not in Use, EULA not accepted

           Evaluation total period: 8 weeks 4 days

           Evaluation period left: 8 weeks 4 days

       License Count: 600 / 0

       License Priority: None

[paolo bevilacqua]

All seems good.

Show license status application voicemail ?

[Mohamed Raffiudeen]

When i enable the evaluation license for voicemail, IVR becomes inactive.

Our requirement is to have AA or IVR. At present we dont require voice mail service.

I configured call in number for AA but when i dial from IP phone it gives out busy tone. The reason for that i beleive no license for AA port (but not sure).

CUE#  sh license status application voicemail

voicemail disabled, ivr session quantity (2) is equal to or exceeds available po

rts (2)

CUE#  sh license status application voicemail

voicemail disabled, ivr session quantity (2) is equal to or exceeds available po

rts (2)

Requirement: AA or IVR for max 8 session.

What to be done for the same?

[paolo bevilacqua · Accepted solution]

You don't need the  VMIVR-IVR-SESS, you can delete it and have 2 VM/AA ports.

Then you can buy the additional port licenses, or if entitled, obtain them on the cisco licensing portal.

[Mohamed Raffiudeen]

Thanks for the reply. I will try the same...