Hi, We have got Cisco UCCX system version 9.2.2.10000-71We have 10 ip phone registered in call manager. We want to setup new helpdesk system from ccx.Once customer calls 1800 it should reach one of the 8 agents using longest idle time.2 supervisors &...
Hi, We have a scenario to provide internet access to guest users in the branches blocking all local subnets. We have 10+ branches, all are connected via MPLS. We have configured WLC in HQ and installed access points in the branches. We need to provid...
Hi, How can we generate the detailed call record with following fields such as number of missed calls, received calls, placed calls, call volume etc for an ip phone extn. Thanks & Regards,M.Mohamed Raffiudeen...
What type of database & which version is used in CUCM - System version:9.1.1.20000-5. CCX – System Version:9.0.2.10000-71 Thanks & Regards,M.Mohamed Raffiudeen...
Hi,We are using CUCM ver 9.1.How to setup audio broadcast (default broadcast of a wav file in IP phones on specified time interval) in the cisco ip phones, for users in specific locations. Thanks & Regards,
Dear,Thanks for your reply.Our setup follows:WLC is physically installed in Head office (Vlan 1(172.16.0.0/23), Vlan 20(172.16.20.0/24), Vlan 30(172.16.30.0))Branch A is connected over WAN and has its own Vlan subnets(Vlan1(172.16.8.0/23), vlan10(172...