Solved: CUExpress (SM-SRE-710-K9) Basic Installation

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Dear Community,

I am working on istalling an SM-SRE-710-K9 on a Cisco 3925 CUCMExpress for offering IVR and voicemail services.

Below are show invetory and show diag

show invetory

NAME: "CISCO3925-CHASSIS", DESCR: "CISCO3925-CHASSIS"

PID: CISCO3925-CHASSIS , VID: V02, SN: FCZ162820BF

NAME: "Services Module with Services Ready Engine on Slot 1", DESCR: "Services Module with Services Ready Engine"

PID: SM-SRE-710-K9 , VID: V01 , SN: FOC16451ZCS

show diag

Slot 1:

Services Module with Services Ready Engine Port adapter, 1 port

Port adapter is analyzed

Port adapter insertion time 6w5d ago

EEPROM contents at hardware discovery:

Hardware Revision : 1.0

Part Number : 73-13641-01

Top Assy. Part Number : 800-35148-01

Board Revision : B0

Deviation Number : 0

Fab Version : 04

PCB Serial Number : FOC16451ZCS

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Product (FRU) Number : SM-SRE-710-K9

Version Identifier : V01

CLEI Code : IPUCA2UBTA

Manufacturing Test Data : 00 00 00 00 00 00 00 00

EEPROM format version 4

EEPROM contents (hex):

I am presenting below part of the running configuration for verification (since I am not sure if this is correct):

interface SM1/0

ip address 10.254.254.20 255.255.255.0

service-module fail-open

!

CME#ping 10.254.254.20

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.254.254.20, timeout is 2 seconds:

!!!!!

CME#sh ip interface brief

Interface IP-Address OK? Method Status Protocol

Embedded-Service-Engine0/0 10.254.254.1 YES unset administratively down down

GigabitEthernet0/0 10.40.54.10 YES NVRAM up up

GigabitEthernet0/1 unassigned YES NVRAM administratively down down

GigabitEthernet0/2 unassigned YES NVRAM administratively down down

Serial0/0/0:0 unassigned YES unset down down

Serial0/0/0:1 unassigned YES unset down down

Serial0/0/0:2 unassigned YES unset down down

Serial0/0/0:3 unassigned YES unset down down

Serial0/0/0:4 unassigned YES unset down down

Serial0/0/0:5 unassigned YES unset down down

Serial0/0/0:6 unassigned YES unset down down

Serial0/0/0:7 unassigned YES unset down down

Serial0/0/0:8 unassigned YES unset down down

Serial0/0/0:9 unassigned YES unset down down

Serial0/0/0:10 unassigned YES unset down down

Serial0/0/0:11 unassigned YES unset down down

Serial0/0/0:12 unassigned YES unset down down

Serial0/0/0:13 unassigned YES unset down down

Serial0/0/0:14 unassigned YES unset down down

Serial0/0/0:15 unassigned YES unset up up

Serial0/0/0:16 unassigned YES unset down down

Serial0/0/0:17 unassigned YES unset down down

Serial0/0/0:18 unassigned YES unset up up

Serial0/0/0:19 unassigned YES unset up up

SM1/0 10.254.254.20 YES manual up up

SM1/1 unassigned YES unset up up

Loopback0 10.254.254.1 YES manual administratively down down

Vlan1 unassigned YES unset up up

ip route 0.0.0.0 0.0.0.0 10.40.54.1

ip route 10.20.76.0 255.255.252.0 10.40.54.2

ip route 10.254.254.10 255.255.255.255 Embedded-Service-Engine0/0

ip route 10.254.254.20 255.255.255.255 SM1/0

When I am trying to access the sm module I get the following:

CME#service-module sm 1/0 session

Trying 10.254.254.20, 2067 ... Open

User Access Verification

Username: admin

Password:

It seems that the credentials are accepted, however the process stops there and then I dont get response from the card.

Do I miss any obvious step on the initial configuration? Its the first time I try to configure CUExpress so apologies if it is something obvious.

Many thanks in advance,

George

chrysostomos1980 · ‎03-13-2013

Now the only state is ServicesEngine boot-loader> (and stay there??)

If yes then you have to reinstall the image of cue i think

Take a look into the below

Its just an example

The doc name is Reinstalling a Cisco Unity Express Image Using the Boothelper

(Also this doc is the same as your case)

https://supportforums.cisco.com/docs/DOC-13686

Reinstalling a Cisco Unity Express Image Using the Boothelper

1) ServicesEngine boot-loader>config

IP Address [0.0.0.0] >172.26.22.251

Subnet mask [0.0.0.0] >255.255.255.0

TFTP server [0.0.0.0] >192.168.156.228

Gateway [0.0.0.0] >172.26.22.250

Default Helper-file [] >cue-installer.sme.8.0.1

Default Boot [none|disk|compactflash|chainloader] [none] >disk

Default bootloader [primary|secondary] [primary] >primary

2)

ServicesEngine boot-loader> boot helper

3) Welcome to Cisco Systems Service Engine Helper Software

Please select from the following

1 Install software

2 Reload module

3 Disk cleanup

4 Install License(s)

(Type '?' at any time for help)

Choice: 1

Package name: cue-vm-k9.sme.8.0.2.pkg

Server url: ftp://192.168.156.228/

Username: tom

Password: tom

Downloading ftp cue-vm-k9.sme.8.0.1.pkg

Bytes downloaded : 688697

WARNING:: Software installation will clear disk contents

Continue [n]? y

I hope that it will help you

Regards

cc

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

View solution in original post

chrysostomos1980 · ‎03-13-2013

Hi Sotiropoulle

For cue you have to configure like the below the SM interface

For example i use loopback 0 as my default GW for CUE

Usually i use a smal subnet for CUE

Example:

interface Loopback0

ip address 10.254.254.1 255.255.255.252

interface SM1/0

description CISCO UNITY EXPRESS

ip unnumbered Loopback0

service-module ip address 10.254.254.2 255.255.255.0

service-module ip default-gateway 10.254.254.1

ip route 10.254.254.2 255.255.255.255 SM1/0

Regards

chrysostomos

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Hello Chrysostomos, thanks for your reply.

I tried to change the settings to be the same as you describe below but I get the following response:

CME(config-if)#service-module ip address 10.254.254.2 255.255.255.0

IP Subnet does not match with interface SM1/0

CME(config-if)#

CME(config-if)#service-module ip default-gateway 10.254.254.1

Default gateway is not reachable for service-module SM1/0

I am working on this, I am not sure if you can suggest anything,

thanks in advance,

George

chrysostomos1980 · ‎03-13-2013

Gia sou file

did you use subnet /30.you can use also subnet /24

Example with /30:

interface Loopback0

ip address 10.254.254.1 255.255.255.252

interface SM1/0

description CISCO UNITY EXPRESS

ip unnumbered Loopback0

service-module ip address 10.254.254.2 255.255.255.252

service-module ip default-gateway 10.254.254.1

ip route 10.254.254.2 255.255.255.255 SM1/0

PS: I made a mistake to the previous post

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

Chris Deren · ‎03-13-2013

Did you press ENTER after it comes back with no cursor?

Chris

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Hello Chris,

I was pressing Enter without getting any response.

thanks for your reply,

George

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Chrysostome, Chris

I have "adjusted" the routing according to Chrysostomos guidelines (thanks for that) however I get the same response. After issuing the username and password I get no response..

This is really weird...

George

chrysostomos1980 · ‎03-13-2013

Try to reload the module and check if its come up

If not then issue the reset function

1) From the VG:

service-module sm 1/0 reload

2) If its not come online then reset it

service-module sm 1/0 reset

Try these and return back with a feddback pls

Regards

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Thats a good start, I got the following:

ServicesEngine boot-loader>

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : ST9500620NS

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz

BIOS SM 3.52.8, BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

or S to select Secondary Boot Loader ...

or wait to boot from default configuration ...

.......................................................................................................

SRE module get located and run....

Now booting from secondary boot loader....

Authenticating boot loader....

Secondary Boot Loader authenticated - booting....

Please enter '***' to change boot configuration:

Georgios Sotiropoulos (OLD) · ‎03-13-2013

CME#service-module sm 1/0 session

Trying 10.254.254.1, 2067 ... Open

User Access Verification

Username: geos

Password:

ServicesEngine boot-loader>

ServicesEngine boot-loader> show config

IP addr: 10.1.1.67

Netmask: 0.0.0.0

TFTP server : 10.1.1.1

GW IP addr: 10.1.1.1

eth int: internal

Default Boot: disk

Bootloader Version: 2.1.36

Bootloader Name: bootloader

Default Helper-file: /

Default bootloader: secondary

Any suggestion on what is next?

chrysostomos1980 · ‎03-13-2013

Now the only state is ServicesEngine boot-loader> (and stay there??)

If yes then you have to reinstall the image of cue i think

Take a look into the below

Its just an example

The doc name is Reinstalling a Cisco Unity Express Image Using the Boothelper

(Also this doc is the same as your case)

https://supportforums.cisco.com/docs/DOC-13686

Reinstalling a Cisco Unity Express Image Using the Boothelper

1) ServicesEngine boot-loader>config

IP Address [0.0.0.0] >172.26.22.251

Subnet mask [0.0.0.0] >255.255.255.0

TFTP server [0.0.0.0] >192.168.156.228

Gateway [0.0.0.0] >172.26.22.250

Default Helper-file [] >cue-installer.sme.8.0.1

Default Boot [none|disk|compactflash|chainloader] [none] >disk

Default bootloader [primary|secondary] [primary] >primary

2)

ServicesEngine boot-loader> boot helper

3) Welcome to Cisco Systems Service Engine Helper Software

Please select from the following

1 Install software

2 Reload module

3 Disk cleanup

4 Install License(s)

(Type '?' at any time for help)

Choice: 1

Package name: cue-vm-k9.sme.8.0.2.pkg

Server url: ftp://192.168.156.228/

Username: tom

Password: tom

Downloading ftp cue-vm-k9.sme.8.0.1.pkg

Bytes downloaded : 688697

WARNING:: Software installation will clear disk contents

Continue [n]? y

I hope that it will help you

Regards

cc

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

Georgios Sotiropoulos (OLD) · ‎03-13-2013

Chrysostome Great Thanks for your assistance today.

I will work on the configuration and get back to you if anything seems not so clear.

Best regards,

George

chrysostomos1980 · ‎03-15-2013

Hi George

Did you solve the issue?

Please rate all useful posts

<<<>>>

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""

Georgios Sotiropoulos (OLD) · ‎03-15-2013

Geia sou Chrysostome,

Thanks for asking, this is still pending, since other urgent task rose up. I will keep you posted (as well rate you for all of your useful responses).

Best regards,

George S.

chrysostomos1980 · ‎03-15-2013

Gia sou giorgo

Just i was wondering if your problem solved

If you stuck i will be glad to assist

Please rate all useful posts

""Thinking is the hardest work there is , which is probably the reason why so few engage in it""

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""