CUPS 8.5 and CUPC 8.5 client doesn't show username

[Syed Akbar Ali]

As we working on a large presence deployment and we rolled out the CUPC 8.5 Client to several desktop, before the our client are using microsoft OCS now we removing the Microsoft OCS installling  the CUPC client on all the Desktop which is windows 7 .

Its instlled sucessfully and its running on the backend which we can see from Task manager--> application its running .

But we can't see the screen to be login filed where you input USername and password and where you set the presence Server IP Address .

As we tried to uninstall and reinstall but this doesn't work for this issue. And we are facing  lot of problem with Windows 7 most of time CUPc client get crash because before our client PC's are using microsfot client OCS as we uninstall from desktop also .

Is there any changes need to change in Desktop (PC) Registry.

As pls anyone else can help to solve this issure. find the attached UC log file from the PC.

Regards

Syed Akbar Ali

[Jing Hua]

Hi Syed,

Couple of things you might want to check:

1. Pls make sure you are using adminsitrator to install CUPC.

2."msconfig" and "dxdiag" to check started processes and to see if you have "ctfmon" runnig at same time. If you do then follow link below to remove it:

http://support.microsoft.com/kb/282599

3. try different version of CUPC which you can download from path below:

Home >Products > Voice and Unified Communications >Unified Communications Applications > Unified Communications Clients >Cisco Unified Personal Communicator >Unified Personal Communicator (CUPC) System Software

4. If all above steps failed then pls open a case with TAC to further investigate.

Cheers

[shalushar]

Hi Syed,

Also look at the documents below

http://www.cisco.com/en/US/products/ps6837/products_tech_note09186a00808a2b0d.shtml

http://www.cisco.com/en/US/products/ps6844/products_tech_note09186a0080afa514.shtml

Hope this helps.

Tx,

Shalu